Manama: The Civil Defence announced the launch of new electronic services through the National Portal of the eGovernment. These services are provided via the Customer Service Centre at the Security Complex, as part of the Ministry of Interior’s efforts to facilitate procedures for beneficiaries and accelerate the completion of their transactions without the need for in-person attendance.
According to Bahrain News Agency, Brigadier Ali Mohammed Al Kubaisi, Director-General of Civil Defence, explained that the new package includes a number of vital services, including evacuation operations services, hazardous materials services, civil defence training services, and the issuance of certificates confirming compliance with fire protection and prevention requirements for existing buildings.
He noted that engineering and architectural drawing services are provided electronically through the Benayat system. If there is a need to study or discuss a project with the applicant, this is done virtually by booking an appointment through the Mawaeed application, where communication with customers takes place via video call or through WhatsApp at 17139332 at the scheduled time.
Brigadier Al Kubaisi highlighted that the final inspection certificate service for connecting electrical power to new buildings is available electronically. Older buildings are excluded from the Benayat system, and their applications are submitted via email at: [email protected].
He added that the Customer Service Centre at the Muharraq Security Complex provides two virtual services: the issuance of fire reports and engineering, mechanical, and electrical drawing services through the Mawaeed application. Communication for the first service is via WhatsApp at 17461100 or email at [email protected], while communication for the second service is via WhatsApp at 17239336 or email at [email protected].
Brigadier Al Kubaisi confirmed that the centre also offers a wide range of services through the Ministry of Interior’s electronic system, including the approval of engineering drawings, issuance of incident reports, execution of evacuation operations for buildings and facilities, organisation of training courses, as well as providing information, guidance, and required documents for each service.
He emphasised that this step supports the Ministry of Interior’s digital transformation efforts and the development of smart services, contributing to improved performance efficiency and customer satisfaction. He affirmed the centre’s commitment to providing outstanding services to all segments of society, especially senior citizens and people with special needs, by giving them priority and offering the necessary facilities to complete their transactions with ease.
Brigadier Al Kubaisi said that since the inauguration of the Customer Service Centre at the Security Complex, it has received more than 7,003 visitors. During the current year, approximately 7,356 transactions were received, of which 3,198 services were completed, in addition to 3,805 transactions through the Mawaeed system, 3,868 phone calls, and 353 requests via the National Suggestions and Complaints System (Tawasul).
He also noted that the centre has received the Gold Category rating under the Government Service Assessment Programme in its fourth and fifth editions consecutively for the years 2024 and 2025.