Manama: As part of ongoing government efforts to enhance service quality and re-engineer processes, the University of Bahrain developed a new digital service for selecting academic programmes for students who do not pass admission tests, enabling them to choose alternative programmes aligned with their qualifications through the Student Information System (SIS).
According to Bahrain News Agency, the service allows students to select up to three preferences, with automatic allocation to available seats based on competitive admission criteria, thereby strengthening the principle of equal opportunity.
Under the upgraded service, processing time has been reduced from seven working days to one working day, achieving 100% digital transformation, as applications are now submitted through the SIS instead of in-person attendance at the Deanship of Admission and Registration. The update also reduces required documents by 50% and approvals by 25%, while automating student allocation based on GPA and available seats. It further improves the user interface and experience, simplifies procedures, and standardises service information across all channels.
Dr. Fouad Mohammed Al Ansari, President of the University of Bahrain, said the service forms part of the university's adoption of innovative digital solutions aimed at enhancing procedural efficiency, saving students' time and effort, and supporting the government's digital transformation path through integrated and automated student services.
He added that the development reflects the university's commitment to further improving services in a way that reduces time and effort for students and enhances operational efficiency. The upgraded service facilitates access to university services and streamlines procedures to deliver a more flexible and efficient student experience.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.