Manama: As part of the government's ongoing efforts to enhance the quality of public services and re-engineer service delivery, the Labour Market Regulatory Authority (LMRA) has upgraded its recruitment agency licensing service.
According to Bahrain News Agency, the enhanced digital service now issues licences through a two-stage process comprising initial approval followed by licence issuance. It enables licensees to provide employment mediation services, including matching suitable workers with employers, facilitating the conclusion of employment contracts between both parties, recruiting domestic workers, and supplying foreign workers to companies and establishments for specified positions.
The upgraded service has reduced processing time and the number of required documents, while standardising service information across all channels. It has also cut the number of approvals required to obtain the service by 25%, contributing to simpler procedures, greater service efficiency, and a more streamlined and transparent experience for beneficiaries.
Ahmed Ibrahim Al Arabi, LMRA Deputy Chief Executive for Services and Business Affairs, said the enhancement forms part of the Authority's efforts to adopt innovative digital solutions that improve service efficiency, simplify procedures, and enhance the customer experience, in line with the government's digital transformation agenda and efforts to strengthen the competitiveness of Bahrain's labour market environment.
He added that the service enhancement reflects the LMRA's commitment to improving the quality of its services, reducing the time and effort required by businesses, and increasing the effectiveness of the labour market system.
As part of the government's continued programme to develop and re-engineer public services, more than 1,300 government services have been documented, translated and published, with around 800 services across various government entities having undergone development and re-engineering.
These improvements have been guided by proposals and feedback submitted through the national suggestions and complaints system, "Tawasul," as well as investors' feedback and secret shopper reports assessing government services. The initiative has also included the introduction of user guides and service level agreements to enhance procedural efficiency, improve service quality, strengthen the customer experience, and support the government's digital transformation.