Manama: As part of the government's ongoing efforts to improve the quality of public services and re-engineer service delivery, the Electricity and Water Authority (EWA) has enhanced its internal water connection inspection service to simplify procedures for obtaining the no-objection certificate (NOC) required for electricity connection to new buildings, accelerate application processing, and improve the customer experience.
According to Bahrain News Agency, the enhanced service reduces the process to three steps and is now available entirely online. Processing time has been shortened from five working days to two, the number of required documents has been reduced by 50%, and the service-level agreement (SLA) timeframe has been cut by at least 25%. The service also features a simplified customer journey and fully digital application forms.
The enhancement forms part of EWA's efforts to adopt innovative digital solutions that streamline procedures, improve operational efficiency, and support the government's digital transformation agenda. It is also intended to reduce the time and effort required to complete transactions while delivering more efficient services to citizens, residents, and the business community.
The authority noted that the initiative is part of the government's broader programme to develop and re-engineer public services. To date, more than 1,300 government services have been documented, translated, and published, with around 800 services across government entities having undergone development and re-engineering based on feedback received through the national suggestions and complaints system, Tawasul, investor feedback, and mystery shopper reports. The programme has also included the introduction of service guides and service-level agreements to improve efficiency, enhance service quality, and strengthen the user experience.