Manama:Khaleeji Bank has signed a Memorandum of Understanding (MoU) with DOO, a platform specializing in AI infrastructure, governance, and customer experience intelligence, to advance AI-enabled commerce and payment solutions in Bahrain. The agreement was announced during the Gateway Gulf investment forum held at the Four Seasons Hotel Bahrain Bay.
According to Bahrain News Agency, the collaboration aims to integrate DOO's AI and customer engagement capabilities with Khaleeji Bank's infrastructure for merchant acquiring and payment services. This initiative seeks to enable agentic commerce experiences, allowing customers to engage in conversational interactions to discover and purchase products and services, utilizing various payment methods such as payment cards, digital wallets, and account transfers.
Khaleeji Bank is also preparing to launch its merchant acquiring services, including Point-of-Sale (POS) solutions, which will allow businesses to manage card payments through a dedicated merchant portal. The collaboration with DOO is expected to enhance these services by developing next-generation AI-enabled payment experiences and infrastructure.
Abdulkarim Alzakari, CFO of Khaleeji Bank, emphasized the transformative impact of AI on customer engagement and payment processes, highlighting the collaboration's role in creating secure and seamless payment experiences. Ali Mohsen, CEO of DOO, noted the shift towards conversational commerce and the partnership's potential to establish agentic commerce as a practical reality in Bahrain.
The MoU sets the foundation for ongoing cooperation, with both parties planning to identify projects and pilot initiatives in the coming months.