Manama: As part of government efforts to enhance service quality and reengineer procedures, the Ministry of Industry and Commerce has developed the Industrial Plot Survey service, enabling survey procedures to be completed electronically through service automation and a reduction in required approvals, contributing to simplified procedures and an improved investor experience. Under the developed service, the process is now fully provided through electronic channels. The engineering office responsible for survey work is directly provided with the industrial plot coordinates through the electronic system, eliminating the need for in-person visits and thereby reducing time and effort for investors.
According to Bahrain News Agency, the number of procedural steps has also been reduced, and service requirements have been lowered by 25%. Additionally, this enables electronic tracking of application status, enhancing transparency and clarity of procedures. Eman Ahmed Al Doseri, Undersecretary of the Ministry of Industry and Commerce, said that the service forms part of the ministry's adoption of innovative digital solutions that increase operational efficiency and strengthen the optimal use of resources and transparency within the ministry.
She added that the launch of the service reflects the Ministry of Industry and Commerce's commitment to developing its services in a manner that improves the user experience and strengthens the effectiveness of the work system. As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements. These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government's digital transformation journey.