Manama: The Electricity and Water Authority (EWA) has introduced an enhanced service that allows customers to apply for new low and high-voltage electricity connections through simplified and digitally enabled procedures. This initiative is part of broader government efforts to improve service quality and streamline processes.
According to Bahrain News Agency, Kamal bin Ahmed Mohammed, EWA President, stated that the initiative reflects the Authority's strategic focus on digital transformation. This focus is aimed at accelerating service delivery, improving operational efficiency, and enhancing the overall customer experience.
The upgraded service offers three structured pathways based on project readiness: cases with existing infrastructure, applications requiring new infrastructure, and projects implemented by private developers. Each pathway clearly outlines the requirements and responsibilities, helping to reduce processing time and improve efficiency.
The development also includes automation and system integration, which enable faster processing, real-time application tracking, and direct customer updates. These advancements aim to strengthen service reliability and transparency.
This initiative is part of a broader national programme to modernise government services. Under this programme, more than 1,300 services have been documented and published, with approximately 800 re-engineered across various sectors to improve efficiency, service quality, and support Bahrain's digital transformation goals.