Manama:The Interior Ministry has announced significant improvements to its Loss Certificate Issuance Service, aimed at simplifying procedures and enhancing the experience for beneficiaries. As part of the enhancements, the processing time has been reduced from three working days to just one.
According to Bahrain News Agency, the service improvements include a 50% reduction in the required documents and a 25% reduction in the necessary approvals to obtain the service. The service now boasts 100% digital transformation, upgraded user interface and experience, simplified procedures, and standardized service information across various channels.
Furthermore, the timeframe specified in the Service Level Agreement (SLA) has been reduced by at least 25%. Major General Adel Abdullah Ameen, Assistant Undersecretary for Human Resources and Chairman of the Interior Ministry's Development and Procedure Standardisation Team, emphasized that these enhancements demonstrate the Ministry's commitment to adopting innovative digital initiatives and improving service delivery efficiency.
These efforts are in line with digital transformation objectives, aiming to save beneficiaries time and effort, meet the expectations of citizens, residents, and visitors, and enhance the overall effectiveness of the work system. The service allows citizens, residents, and visitors to obtain certificates for lost official documents, including birth and death certificates, driving licenses, and smart cards.