Manama: The Ministry of Housing and Urban Planning has developed the home renovation application process by converting the verification of citizens' data from a manual procedure to an automated electronic process. This will help speed up the processing of applications, improve procedural efficiency and enhance the quality of housing services provided to citizens as part of ongoing government efforts to improve and re-engineer services.
According to Bahrain News Agency, under the developed service, the service completion time has been reduced from 20 working days to five working days, and the service level agreement period has been reduced by 25%. Information published about the service has also been standardized across different channels by directly verifying the applicant's data, instead of the manual verification procedures previously used.
Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, emphasized that the development is part of the ministry's ongoing efforts to simplify and improve the efficiency of internal procedures, directly speeding up the completion of citizens' transactions and providing a smoother and clearer experience for those wishing to use the home renovation application service.
Minister Al Rumaihi explained that the re-engineering of the process aims to achieve 100% electronic transformation, enhancing the accuracy and transparency of procedures and improving integration between the relevant authorities.
The developed process is based on four main steps, beginning with the citizen accessing the service using the eKey and submitting a home renovation service application, followed by review of the application by specialists and electronic verification of the data, leading to the final decision to accept or reject the application through a fully automated process. The development of the procedures for accepting home renovation service applications helps reduce time and effort and makes the service easier to access and use.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published. Of these, 800 services have undergone development and re-engineering across various government sectors, based on suggestions and feedback on government services received through the National Suggestions and Complaints System "Tawasul," investors' feedback, and mystery shopper reports evaluating government services, in addition to the launch of guidance manuals and service level agreements. These efforts contribute to improving procedural efficiency, enhancing the quality of services provided, improving the beneficiary experience, and supporting the government's digital transformation.